Privacy Policy

Effective November 11, 2026

Snap City (“we”) helps people find last-minute openings at local businesses, and helps businesses fill them. This policy explains what we collect through the Snap City app and the business dashboard, why, who can see it, and how to delete it. Questions go to support@snapcity.app.

What we collect

Your account

When you sign in with Apple or Google, we receive your name and the email address that service shares with us. With Apple you can choose to hide your email, in which case we receive a private relay address. If you sign in with an email and password, we store your email and a securely hashed password. We also store which side of the app you use (customer or business) so it opens there next time.

Your location

If you turn on nearby alerts, the app uses your phone's location to tell you about openings near you. With your permission this includes location while the app is in the background, so an alert can reach you without the app open. We keep only your most recent location; it is overwritten each time it updates, never kept as a history. Following a business and getting its alerts doesn't need your location at all.

Follows, alerts and notifications

We store the businesses you follow (and any you've muted), your nearby-alert categories and distance, the alerts we've sent you, and a push token for your phone so we can deliver notifications.

Reservations

We record the openings you reserve and when. The business you reserve with can see your name and email so they know who to expect.

If you run a business

We store your business's name, description, category, address, phone number, services, prices, team member first names and the openings you post. All of this, except your contact details beyond the address and phone, is shown to customers. We turn your address into map coordinates so we can match openings to nearby customers.

Businesses keep a card on file for reservation fees. Card details go straight to our payment processor, Stripe, and never touch our servers. We keep only Stripe's references plus the card brand, last four digits and expiration date so you can see which card is on file.

If you use “import from a menu,” the text, web page or photo you provide is sent to our AI provider to draft your service list. It is used only to produce that draft, which you review before anything is saved.

Technical data

Our hosting providers log technical data such as IP address, device and app version, and request times, to run and secure the service. If the app crashes, it may send a crash report with the error, device model and system version.

How we use it

• To run the service: show openings, send the alerts you asked for, take reservations.
• To charge businesses the per-reservation fee.
• To send account email, such as confirming your address or resetting your password.
• To keep Snap City secure, prevent abuse, and fix problems.
• To comply with the law.

We don't sell your personal information, we don't show ads, and we don't use your location for anything but alerts. We don't track you across other companies' apps or websites.

Who we share it with

Only the providers that run Snap City for us, and only for that purpose:

• Supabase: database, sign-in and server functions.
• Stripe: business payment cards and reservation fees.
• Mapbox: turning business addresses into map coordinates.
• Apple, Google and Expo: sign-in, and delivering push notifications.
• Anthropic: drafting a business's service list from its menu, when the business asks.
• Resend: sending account email.
• Sentry: crash reports.
• Cloudflare and Vercel: hosting this website and the business dashboard.

We may also disclose information if the law requires it, or to protect the safety and rights of our users.

Deleting your account

You can delete your account in the app: Profile → Delete account. That permanently removes your account, profile, location, follows, alerts, preferences and push tokens. If you run a business, it also removes your business, services, team and openings, and deletes your saved card at Stripe. Records of past reservation fees stay with Stripe, as payment law requires. You can also email support@snapcity.app and we'll do it for you.

Your choices

• Turn off location or notifications any time in your phone's settings.
• Mute a business, or unfollow it, without losing the rest of your alerts.
• Change your nearby-alert categories and distance, or turn nearby alerts off, in the Alerts tab.
• Ask us for a copy of your information, or to correct it, at support@snapcity.app.

Children

Snap City isn't meant for children under 13, and we don't knowingly collect their information. If you believe a child has given us information, tell us and we'll delete it.

Where it's processed

Snap City is run from Utah, in the United States, and your information is processed and stored in the United States.

Changes

If we change this policy, we'll post the new version here and update the effective date. If a change is significant, we'll tell you in the app.